Privacy Policy

Effective Date: August 1, 2026    Last Updated: August 1, 2026

This Privacy Policy explains how Ohana Mental Health collects and uses information through this website. It covers website and marketing data only. Your protected health information, meaning information related to your care as a patient, and anything you submit through our client portal, is governed separately by our HIPAA Notice of Privacy Practices, not by this Privacy Policy.

1. Information We Collect

• Information you provide directly, such as your name, email, phone number, and message content when you fill out a contact form, request an appointment, or submit a referral
• Technical information collected automatically, such as your IP address, browser type, and pages visited, through cookies and similar technologies
• Information you provide when scheduling through our booking system

2. How We Use Information

• To respond to inquiries and schedule appointments
• To communicate with you about our services
• To improve this website and understand how it’s used
• To comply with legal obligations

We do not sell your personal information.

3. Third-Party Service Providers

We use third-party tools to operate this website and our practice, including:

• Electronic health record and scheduling: [Vendor name]
• Email communications: [Vendor name]
• Website analytics: [Vendor name, if any]
• Social media scheduling: [Vendor name]
• Website hosting: [Vendor name]

These providers may process limited information on our behalf, subject to their own privacy and security practices. Links to each vendor’s privacy policy will be maintained here.

4. Cookies and Tracking Technologies

This website uses cookies and similar technologies. We distinguish between technologies that are essential to the website’s basic functioning and those that are not.

Non-essential cookies, including any analytics or advertising technologies, are only set with your opt-in consent through the cookie banner presented on your first visit. You may withdraw consent at any time through that banner or your browser settings; declining non-essential cookies will not affect your ability to use this website or request an appointment.

A current table listing each cookie or tracking technology in use, its purpose, and its duration is maintained here: [Cookie table, to be completed following the technical audit described below].

We honor Global Privacy Control (GPC) signals and Do Not Track browser settings where technically supported.

We do not place advertising or marketing pixels (such as those from Meta, Google Ads, or TikTok) on pages where a visitor’s interest in a specific mental health condition or service could be inferred. Any analytics we use are configured to anonymize IP addresses and disable advertising features.

5. Data Retention

We retain information submitted through website contact and appointment request forms for [retention period, e.g., 3 years] from the date of submission, or as required by applicable law, after which it is securely deleted. This retention period does not apply to your health record, which is retained according to the schedule described in our HIPAA Notice of Privacy Practices.

6. Data Security and Breach Notification

We use reasonable administrative, technical, and physical safeguards to protect information submitted through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a breach involving personal information that is not protected health information, we will provide notification as required under Minnesota law (Minn. Stat. § 325E.61).

7. Children’s Privacy

This website is not directed at children under 13, and children under 13 should not submit information directly through this website; a parent or legal guardian should submit any forms on their behalf. Ohana Mental Health provides clinical care to patients ages 12 and up; care for minors involves a parent or legal guardian consistent with applicable Minnesota law, described further in our HIPAA Notice of Privacy Practices.

8. Your Choices

You may contact us at any time to ask what information we hold about you through this website, or to request that we delete information you’ve submitted through a contact form, subject to any legal or record-keeping requirements. You may unsubscribe from marketing emails using the link in any such email, and opt out of text communications by replying STOP.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The Last Updated date above reflects the most recent revision.

10. Contact Us

Ohana Mental Health

7201 Metro Blvd, Suite 550, Edina, MN 55439

(612) 567-2633  |  info@suprtapp.com